Get in Touch with Our Wellness Experts
Our dedicated wellness specialists are here to guide you on your journey to optimal health. Whether you have questions about our natural supplements, need product recommendations, or require technical support, we're committed to providing you with personalized assistance and expert advice.
Send Us a Message
Customer Service Hours
Response Time: We typically respond to all inquiries within 2-4 hours during business hours. Urgent matters are addressed within 30 minutes.
Multiple Ways to Reach Us
Customer Service & Support
Our commitment to your wellness journey extends beyond providing premium natural products. We believe in building lasting relationships with our customers through exceptional service, expert guidance, and unwavering support at every step of your health and wellness journey.
Expert Wellness Consultation
Our certified wellness specialists provide personalized consultation to help you choose the right natural supplements for your specific health goals. Every recommendation is tailored to your individual needs and lifestyle.
- Personalized health assessment
- Customized supplement protocols
- Progress tracking and adjustments
Order Management & Tracking
Track your orders in real-time, manage your subscriptions, and receive automatic refills with our comprehensive order management system. Stay informed about your wellness journey every step of the way.
- Real-time order tracking
- Subscription management
- Automatic reorder reminders
Technical Support
Experience any technical issues with our website, mobile app, or digital wellness tools? Our technical support team is ready to resolve any problems quickly and efficiently to ensure seamless access to your wellness resources.
- Website and app troubleshooting
- Account and login assistance
- Wellness tracking tool support
Educational Resources
Access our extensive library of wellness education materials, including research articles, usage guides, nutritional information, and expert webinars to maximize your wellness journey's effectiveness.
- Scientific research articles
- Product usage tutorials
- Expert-led webinars
Quality Assurance
Every product undergoes rigorous quality testing and verification. Our dedicated quality assurance team ensures you receive only the purest, most effective natural wellness solutions backed by scientific research.
- Third-party lab testing
- Purity and potency verification
- Quality certification documentation
Ongoing Wellness Support
Your wellness journey doesn't end with a purchase. Our ongoing support includes regular check-ins, wellness plan adjustments, and continuous education to ensure long-term success and optimal health outcomes.
- Regular wellness check-ins
- Personalized health plans
- Community support programs
Our Promise to You
At VitaCore Premium, we understand that your wellness journey is unique and personal. That's why we're committed to providing not just premium natural products, but a comprehensive support system that empowers you to achieve your health and wellness goals. Every interaction with our team is designed to be informative, supportive, and beneficial to your overall well-being.
Shipping & Returns Information
We want your shopping experience with VitaCore Premium to be as seamless as possible. Our comprehensive shipping and returns policies are designed to ensure you receive your natural wellness products quickly and safely, with complete satisfaction guaranteed.
Shipping Options for UK Customers
Standard Delivery (2-3 Business Days)
Perfect for regular orders and subscription deliveries.
Express Delivery (Next Business Day)
Ideal for urgent orders and last-minute wellness needs.
Order by 2 PM for next-day delivery
Saturday Delivery
Convenient weekend delivery for your busy schedule.
Shipping Benefits
- Real-time tracking for all shipments
- Secure packaging with temperature control
- Insurance coverage up to £500
- Eco-friendly packaging materials
- Carbon-neutral delivery options
Return Policy & Satisfaction Guarantee
60-Day Satisfaction Guarantee
We're so confident in the quality of our natural wellness products that we offer an extended 60-day satisfaction guarantee. If you're not completely satisfied with your purchase, we'll work with you to make it right or provide a full refund.
Easy Return Process
Contact our customer service team to initiate a return. We'll provide a prepaid return label for your convenience.
Quick Refund Processing
Refunds are processed within 3-5 business days of receiving your returned items and issued to your original payment method.
Exchange Options
Prefer a different product? We offer hassle-free exchanges for alternative wellness solutions that better suit your needs.
Quality Replacement Guarantee
If you receive a damaged or defective product, we'll immediately send a replacement at no additional cost.
Our Quality Promise
Every VitaCore Premium product is backed by our unwavering commitment to quality, purity, and effectiveness. We stand behind our natural wellness solutions with industry-leading certifications and rigorous testing protocols to ensure you receive only the finest products for your health journey.
Frequently Asked Questions
Orders placed before 2 PM on business days are typically processed and shipped the same day. Standard delivery takes 2-3 business days, express delivery next business day, and Saturday delivery arrives the following Saturday.
Currently, we primarily ship within the United Kingdom. We're working on expanding our shipping capabilities to serve international customers and will announce this as soon as it becomes available.
We accept returns of opened products within 60 days of purchase as long as at least 50% of the product remains. This allows you to thoroughly evaluate the product while ensuring hygienic standards are maintained.
Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account on our website and viewing your order history.
Absolutely. All products are carefully packaged using eco-friendly materials with temperature-controlled packaging when necessary. We use reinforced boxes and protective padding to ensure your wellness products arrive in perfect condition.
Visit Our Manchester Office
Experience our commitment to natural wellness firsthand by visiting our headquarters in the heart of Manchester. Our team of wellness experts is always ready to welcome you, answer your questions, and help you discover the perfect natural solutions for your health journey.
Our Location
Contact Information
Business Hours
Note: We recommend scheduling an appointment before visiting to ensure our wellness specialists are available to provide you with personalized consultation and product demonstrations.
Getting Here
Public Transport
Angel Square is conveniently accessible via Manchester's Metrolink tram system. The nearest stops are Manchester Victoria and Exchange Square, both within a 5-minute walk of our office.
Parking
Limited parking is available on-site. Additional parking can be found at nearby NCP car parks and street parking in the surrounding area. We recommend using public transport for your convenience.
Accessibility
Our office is fully wheelchair accessible with elevators and accessible restrooms. Please contact us in advance if you require any special accommodations during your visit.
Interactive Map View
Click to view in Google Maps
What to Expect During Your Visit
- Personalized wellness consultation with our certified specialists
- Hands-on product demonstrations and samples
- Customized supplement recommendations based on your health goals
- Tour of our quality control and testing facilities
- Exclusive in-person promotions and special offers