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Terms of Service

Comprehensive terms and conditions for using VitaCore Premium's natural wellness solutions and website

Last Updated: December 2024

Introduction & Acceptance

Welcome to VitaCore Premium - Natural Wellness Solutions. These Terms of Service ("Terms") govern your use of our website, products, and services operated by VitaCore Premium located at 1 Angel Square, Manchester, M60 0AG, United Kingdom. By accessing or using our website, you agree to be bound by these Terms.

VitaCore Premium is committed to providing high-quality natural wellness solutions and maintaining transparency in all our business practices. These Terms are designed to protect both our company and our customers while ensuring a positive experience for all users of our platform.

Please read these Terms carefully before using our website or purchasing our products. If you disagree with any part of these terms, you must not access our website or use our services.

Website Use & Eligibility

Age Requirements

  • Users must be 18 years or older
  • Parental consent required for minors
  • Valid government-issued ID may be required

Permitted Uses

  • Personal wellness and health improvement
  • Educational content consumption
  • Product research and information gathering

Products & Services Information

Product Quality & Safety

VitaCore Premium specializes in natural wellness solutions, including herbal supplements, essential oils, and wellness products. All our products undergo rigorous quality testing and comply with UK and EU regulations.

Certified Quality

All products meet strict quality standards

Natural Ingredients

Sourced from trusted natural suppliers

Lab Tested

Third-party laboratory verification

Product Disclaimers

  • Consult healthcare professionals before use, especially if pregnant, nursing, or taking medications
  • Individual results may vary; testimonials and results are not guaranteed
  • Store products according to instructions; check expiration dates before use

User Accounts & Privacy

Account Creation

  • Provide accurate and complete information
  • Notify us immediately of unauthorized access
  • Responsible for all activities under your account

Data Protection

We are committed to protecting your privacy and personal data in accordance with GDPR and UK data protection laws.

Secure data encryption and storage
No sale of personal data to third parties
Regular security audits and updates

Intellectual Property Rights

All content on this website, including text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of VitaCore Premium or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

Protected Content

  • • Website design and layout
  • • Product descriptions and images
  • • Brand names and logos
  • • Educational content and articles
  • • Software and digital tools

User Restrictions

  • • No unauthorized reproduction
  • • No commercial use without permission
  • • No modification or derivative works
  • • No removal of copyright notices
  • • Respect for trademark rights

Prohibited Activities

Strictly Prohibited

  • • Violating any applicable laws or regulations
  • • Transmitting harmful or malicious code
  • • Attempting unauthorized access to our systems
  • • Interfering with website functionality
  • • Impersonating other users or entities
  • • Engaging in fraudulent activities

Account Actions

Violation of these terms may result in immediate suspension or termination of your account without prior notice.

  • • Written warnings for minor violations
  • • Temporary account suspension
  • • Permanent account termination
  • • Legal action for serious violations

Order Processing & Payments

Purchase Terms

Payment Processing

  • • Secure payment gateway integration
  • • Multiple payment methods accepted
  • • Immediate order confirmation
  • • Clear pricing with taxes included
  • • Invoice generation and email delivery

Order Fulfillment

  • • Processing time: 1-3 business days
  • • Shipping notification with tracking
  • • Quality check before dispatch
  • • Temperature-controlled shipping for sensitive items
  • • Insurance coverage for high-value orders

Note: All prices are displayed in GBP (£) and include applicable VAT. International orders may be subject to additional customs duties and taxes.

Returns & Refunds Policy

Customer Satisfaction Guarantee

30-Day Return Window

Return products within 30 days of delivery for full refund

Free Return Shipping

We provide prepaid return labels for defective or damaged items

Easy Exchange Process

Quick replacement for wrong items or quality issues

Return Conditions

  • • Products must be in original packaging and unused condition
  • • Return shipping costs covered for defective products only
  • • Refunds processed within 5-10 business days after inspection
  • • Custom or personalized items cannot be returned unless defective
  • • Perishable items have reduced return window due to nature

Disclaimers & Medical Disclaimers

Important Health & Legal Disclaimers

Medical Disclaimer

The information provided on this website is for educational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment. Always consult with a qualified healthcare provider before using any natural wellness products, especially if you have medical conditions, are pregnant or nursing, or are taking medications.

Product Information Disclaimer

While we strive to provide accurate and up-to-date information about our products, we cannot guarantee the completeness or accuracy of all product descriptions, specifications, or other content. Product information may change without notice due to manufacturer updates or regulatory requirements.

Third-Party Information Disclaimer

Our website may contain links to third-party websites or references to external sources. We are not responsible for the content, accuracy, or practices of these external sites and resources.

Limitation of Liability

Liability Limitations

To the maximum extent permitted by law, VitaCore Premium shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses resulting from your use of our products or services.

Excluded Damages

  • • Loss of business opportunities
  • • Personal injury claims (excluding product defects)
  • • Loss of data or information
  • • Indirect or consequential damages
  • • Punitive or exemplary damages

Our Maximum Liability

  • • Limited to the purchase price of the product
  • • Covers direct damages only
  • • Applies to both individual and business customers
  • • Cannot exceed £10,000 per incident
  • • Subject to UK consumer protection laws

Termination & Account Closure

Termination by User

Termination by VitaCore

  • Violation of terms and conditions
  • Fraudulent or illegal activities
  • Extended period of account inactivity

Governing Law & Jurisdiction

Legal Framework

Applicable Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

  • • English law governs all disputes
  • • UK consumer protection applies
  • • EU regulations for international orders
  • • GDPR compliance mandatory

Jurisdiction

Any legal disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Company Address:
VitaCore Premium - Natural Wellness Solutions
1 Angel Square, Manchester
M60 0AG, United Kingdom

Changes to Terms

Terms Updates & Notifications

Modification Rights

VitaCore Premium reserves the right to modify, update, or replace these Terms at any time without prior notice. Continued use of our website and services after any such changes constitutes acceptance of the new Terms.

Notification Process

  • • Email notification to registered users
  • • Website banner announcement
  • • Updated "Last Modified" date
  • • Significant changes highlighted in summary
  • • 30-day notice period for material changes

User Action Required: If you do not agree with the modified Terms, you must discontinue use of our website and services. Your continued use after changes take effect constitutes acceptance.

Frequently Asked Questions

How do I contact customer support?

You can reach our customer support team Monday through Friday, 9:00-17:00 GMT, by calling +44 20 7946 0016 or emailing [email protected]. We typically respond to emails within 24 hours during business days.

Can I return opened products?

Opened products can be returned within 30 days if they are defective or don't meet quality standards. For change of mind returns, products must be unopened and in original packaging to qualify for a full refund.

Are your products safe for pregnant women?

While many of our natural products are safe, we strongly recommend consulting with your healthcare provider before using any supplements during pregnancy or nursing. Each product page includes specific safety information and contraindications.

How is my personal data protected?

We implement industry-standard security measures including SSL encryption, secure servers, and regular security audits. Your data is processed in accordance with GDPR and UK data protection laws. You have the right to access, modify, or delete your personal information at any time.

Contact Information

VitaCore Premium

1 Angel Square, Manchester, M60 0AG, United Kingdom
Mon-Fri: 9:00-17:00 GMT

Last Updated: December 2024 | Version: 2.1 | Effective Date: January 1, 2025